News & Insights
Highlighting the dangers of using will writers
Latimer Hinks Partner Anne Elliott, a member of Solicitors for the Elderly, has joined them in issuing a warning about the pitfalls of using unregulated will writing services.
This follows the BBC’s latest Panorama programme in which presenter Vivian White drew attention to the risks in using a will writing service.
The programme featured the national head of Solicitors for the Elderly, a national organisation of lawyers, who are committed to providing and promoting robust, comprehensive and independent legal advice for older and vulnerable adults, their family and carers.
Anne Elliott said: “This programme highlighted the potential for getting it wrong without full legal advice and the need for proper regulation of will writers.
“A will can be very costly to undo after you have gone and can leave your family in disarray when they have to pick up the pieces as problems generally only come to light when you have died.”
She added: “Many people are under the false impression that a ‘will writer’ is a solicitor. But unlike a solicitor they do not have to undergo any training, nor do they need to have insurance, nor are they regulated by an organisation there to ensures that they conduct their activities in the interests of the consumer and provide some form of redress, if things go wrong.
“If they get things wrong or go out of business, there is little that can be done – sometimes the will cannot be found, even where charges have been made for storing it.”
The programme featured Andrew Poole’s wife, Suzanne, who used a will writer, but the will failed to include any provision for him, leaving the entire estate in trust for his stepdaughters.
Caroline Bielanska, Chief Executive of Solicitors for the Elderly, appeared on the programme, and expressed concern that a spouse had not been provided for.
She said: “A specialist solicitor would have asked why a spouse was left out, kept a detailed record of those reasons and advised of the high risk that the will would be challenged’. Solicitors are in the business of giving legal advice, taking into account the client’s domestic and financial circumstances- it does not appear that Suzanne Poole received any such advice.”
The lack of regulation has enabled many will writers to adopt high pressure selling techniques, which were illustrated in the programme, often offering wills for a low or discounted fee, and then recommending themselves to be appointed as executors, selling other services without full advice, such as transferring the home into a trust in an attempt to avoid care fees. Terms and conditions can be poorly worded and difficult to understand.
In secret filming, undertaken by the BBC for the programme, an elderly couple was not told the details of charges which were confusingly set out in writing but then taken away by the will writer.
Anne Elliott said:, “Solicitors are required to set out in writing the basis of their charges, and in many cases wills are undertaken for a fixed fee with free storage of wills and other documents.”
